FAQs

1. What products do you offer at GEG's Store?

We offer a wide range of home, kitchen, beauty, makeup, lifestyle, and trendy products designed to suit your everyday needs.

2. How can I contact customer support?

You can contact us via Phone Call & WhatsApp at +919599826437 or email us at horizonhub18@gmail.com for any support or inquiries.

3. How can I track my order?

Once your order is shipped, we will send you a tracking link via email. You can use this link to track your shipment.

4. How long does shipping take?

Orders typically take 5-7 business days to be delivered, depending on your location within India.

5. Do you offer free shipping?

We occasionally offer free shipping promotions. Please check our homepage or sign up for our newsletter for the latest offers.

6. What payment methods do you accept?

We accept payments through COD, Netbanking, credit cards, debit cards, UPI, and popular wallets like Paytm, PhonePay and Google Pay etc.

7. Can I change my delivery address after placing an order?

If your order hasn’t been shipped yet, you can contact us to change the delivery address.

8. What should I do if I receive a damaged product?

If you receive a damaged product, please contact us within 24 hours of receiving your order with photos of the damage for a replacement or refund.

9. What is your return policy?

We accept returns within 5 days of delivery, provided the product is unused and in its original packaging.

10. How can I cancel my order?

You can cancel your order before it has been shipped by contacting our customer support. Once shipped, cancellations are not possible.

11. Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Subscribe to our newsletter to stay updated on the latest offers.

12. How do I know if my order is confirmed?

Once you place an order, you will receive an order confirmation email with the details of your purchase.

13. Can I return a product that I don’t like?

Yes, we accept returns within 3 days of delivery, provided the product is in its original, unused condition and packaging.

14. Do you offer gift cards?

Currently, we do not offer gift cards, but we may introduce them in the future.

15. Are the products on GEG's Store authentic?

Yes, all products available on GEG's Store are sourced from trusted suppliers and are 100% authentic.

16. What if I don’t receive my order?

If you haven't received your order within the estimated delivery time, please contact our customer support, and we'll investigate the issue for you.

17. Can I exchange a product?

We currently do not offer direct exchanges. You may return the product and place a new order for the desired item.

18. How do I sign up for your newsletter?

You can sign up for our newsletter by entering your email in the subscription box at the bottom of our website.

19. How can I leave a review for a product?

After receiving your order, you will get an email with a link to leave a review. You can also leave a review directly on the product page on our website.

20. What happens if I accidentally order the wrong item?

If your order hasn’t been shipped yet, you can contact us to modify your order. If it has already been shipped, you can return it within the return window.

21. How secure is my personal and payment information on your website?

We take your privacy and security seriously. All transactions are encrypted, and we do not store your payment information.

22. Do you offer warranties on your products?

Certain products may come with a manufacturer’s warranty. Please check the product description or contact us for details regarding warranties.